Processes, Warranties, and Shipping
How It Works
SIGMA Surplus employs trained technicians and mechanics to remove valuable and functional parts off of manufacturing equipment. These items, which can include components like electronics, servos, pneumatics, and much more.
These parts are then processed, photographed, and listed for sale on our website by SIGMA’s e-commerce team. Each and every item sold by SIGMA Surplus offers identical performance compared to their brand-new counterparts, all at a fraction of the price. Why pay more when you don’t have to?
From the moment your order is placed, you can enjoy peace of mind with expedited and international shipping options, as well partnering with a door-to-door courier service. We stand behind our products with a standard 30-day warranty on all parts, as well as a two-year warranty for each component we test.
We Buy Spare Parts, Too
Another major component of SIGMA Surplus is our ability to purchase customers’ spare parts at a competitive rate. We offer a variety of programs designed to accommodate a wide variety of needs and budgets, including contactless and bulk item arrangements. We offer four main programs in which customers can sell us their automation components:
Crate Program - SIGMA Surplus will ship a crate to your business along with packing materials. You’ll fill the crate with components you wish to sell and ship back to us. From there, we’ll make an offer and purchase your spare parts.
Consignment - Our team will visit your facility and examine the spare parts you wish to sell. From there, we arrange shipping to our facility, where we will examine and catalog your inventory. Lastly, we photograph, list, and market your parts on our online SIGMA Surplus store.
Inventory Evaluation - With our Inventory Evaluation Program, our team evaluates your inventory of the spare MRO components you wish to sell. All you need to do is send an itemized list and pictures of the spare parts and we will do the rest.
On-Site - Our team will visit your facility, assess your spare parts, and make a competitive offer.
These programs are perfect for companies that may not have the time or manpower to assess and sell their own inventory. Whether you’re in a time crunch to clear production facility space or looking for additional revenue, SIGMA Surplus is here to make it easy.
Ready to get started? Browse our website to discover more about SIGMA Surplus.
SIGMA Surplus Shipping Policy
SIGMA Surplus is committed to delivering quality, reliable products through efficient and timely order preparation and shipping processes. No one likes to wait around for their items to ship; that’s why we offer same-day shipping on all orders placed before 2 p.m. CST (orders placed after this time will be shipped the next business day). Rush shipping is available for orders placed after 2 p.m. CST for an additional fee.
SIGMA is strategically located in the heart of North America, providing our customers with a wide variety of efficient and flexible shipping lanes to ensure products arrive on time. We ship with two preferred partners, the United States Postal Service and UPS. Delivery times may vary based on shipping method.
We offer the following add-on delivery options (additional fees may apply):
International shipping - we ship all over the world!
Overnight shipping - typically delivered next business day.
Courier service - we arrange for your delivery to be picked up from our warehouse and delivered straight to your door!
Additionally, SIGMA Surplus offers local pickup. Just choose the “Pickup in Store” option when checking out!
MRO spare parts delivered fast
No matter what shipping option you choose, each SIGMA Surplus order includes a tracking number, so you can know where your package is at all times. We’ll send a tracking number as soon as your product ships. This number will be included on your orders page as well.
If you run into any issues during the shipping or delivery process, don’t hesitate to reach out. If your package arrives damaged or becomes lost in the mail, let us know and we’ll do our best to make it right.
From the shelf to your door, every single SIGMA Surplus order is fulfilled by a skilled team member. When you need a specific part and you need it fast, SIGMA is here to get the job done.
Ready to get started? Browse our vast (and growing) inventory now.